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Creating Conversational UX for Travelers

The Overview

Roughly one million people fly daily. Being the type of traveler that always connects to a network at an airport, it was a pain when I didn't have a free network.

Trying to access locked networks was impossible and going to the information desk with a short amount of times between flights was impossible. I wanted to make it possible for travelers to have access to wifi in an airport no matter where they were.

How Porter Works

How Porter Works

With Porter, travelers can access the wifi password to networks at an airport quickly. Porter helps users save time by sharing network, password and airport information without the need to stop by the information desk or trying to guess the password.


Building a Facebook Messenger Bot was a new experience which helped me understand how to build a conversational user experience. Understanding what the bot should expect a user to respond with proved to be a challenge. However, with the help of artificial intelligence, responses sent to users were easily created.

If you’re interested, check out the bot on Facebook Messenger. Please feel free to give it a try the next time you’re traveling. One thing to note is passwords that involve the year may have changed.


If you have any questions about Porter please feel free to reach out or say hello: [email protected]

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